Loans Guidelines
• Loan periods are determined by the type of material
• Each valid card holder may borrow a defined number of items as determined by the Norfolk County Public Library loan schedule and the limitations of the computerized circulation software
• Each valid card holder will be restricted to a defined number of videos / DVD’s as determined by the Norfolk County Public Library loan schedule and the limitations of the computerized circulation software
• Each valid library card holder may place a defined number of holds on all circulating library material as determined by the Norfolk County Public Library and the limitations of the computerized circulation software
• Reference material is non-circulating but may be sent to a Branch for in-house use for an arranged period of time
• Loaned material may be renewed by telephone, in-person, or on the Internet provided the material is not on hold for another patron, the card has reached its maximum charge limit, or if it is an interlibrary loan; renewals are limited to two (2) times per item
• A limit of three (3) items per subject will be applied to non-fiction material
• Extended loan periods are possible upon request

In keeping with the OLA’s Children’s Rights in the Public Library: Guidelines for Service, there are no restrictions on the materials a child may borrow except for restricted videos/DVDs.  The Norfolk County Public Library will not act in place of a parent or be responsible for enforcing restrictions which parents/guardian/co-signer may have placed.

Reserves may be placed on all circulating material in person or through the online catalogue.

Interlibrary Loan
Patrons with a valid NCPL card may request material through the interlibrary loan system.  Requests may be submitted at any Branch.  If charges are incurred they will be passed on to the borrower.  Please contact library staff to renew interlibrary loan materials.  A maximum of a one week extension may be granted.  Renewals of interlibrary loan materials is at the discretion of the lending library.

Return of Material
Norfolk County Public Library material may be returned to any Branch.  Material should be returned in advance of due date in order to avoid incurring fines.  A secure place will be provided for after hour returning convenience.

Fine rates will be reviewed and approved periodically by the Norfolk County Public Library Board. Currently fines are $0.20 per day for all print and audio material.  Fines for videos/ DVD material is $1 per day.

Lost or Damaged Material
A patron who loses or damages library material is responsible for covering the costs of replacing the material and any fines accrued. The amount to be charged will be determined on a cost recovery base and will include a processing fee. After payment has been received, the patron has six (6) months in which to return the materials with the receipt and collect a refund, provided the material is not damaged.  The refund will only be the cost of the material.  There are no refunds for interlibrary loan materials that have been lost or damaged and paid for.

Reciprocal Borrowing Agreements
Reciprocal borrowing agreements have been signed with Brant County, Haldimand County, and Oxford County. NCPL card holders, in good standing, will be asked to present their cards when applying for a card from either County. Card holders, in good standing, from the counties may apply for full service cards from Norfolk County Public Library.